Eye Solutions Terms and Conditions

1. Terms and Conditions

a. This website is owned and operated by the Innovative Eye Care (ABN 47151491404).

b. Access to and use of this website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by Innovative Eye Care without notice in Innovative Eye Care's absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

c. You acknowledge that all products that you order through this website are intended for personal, domestic, non-commercial use only.

2. Pricing & Product Availability


a. Prices are subject to change without notice.

b. All prices include GST, except for gift vouchers.

c. All prices exclude delivery costs.

d. Sale items are only available at the lower price whilst stocks last and during the designated sale period.

e. We take all reasonable care to ensure that all details and prices of products on Eye Solutions online store are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.

Product availability

f. Some of the products and offers available on our website may not be available in office at Innovative Eye Care.

g. Please check the availability of the item you wish to purchase. All in stock items are promoted in good faith to be available at our office at the time the order is received.

h. The availability indicator applies to single items only, and where multiples are purchased, the shipment of the total order may be delayed.

i. Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.

j. Unforeseen supply issues or unexpected demand may occasionally result in stock being unavailable. You may cancel or edit your order up until your order has been assigned to our dispatch team. Please phone (08) 8231 9341 or email help@eyesolutions.com.au to make any changes.

k. Please note that some items are not available for international dispatch.

l. All back order items are promoted in good faith to be available from our suppliers at the availability indicated. Where an item is deleted from a supplier's range after we have placed an order for it on your behalf, the item will be cancelled from your order and you will be notified.

3. Changing your order

a. We will do our best to accommodate you should you wish to make a change to your Eye Solutions online store order including addition of products, upgrading to Express Post, changing the delivery address or cancelling your order. This is possible only up until your order has been assigned to our dispatch team for collating. Please phone (08) 8231 9341 or email help@eyesolutions.com.au with the details of the change required.

b. Please note that these changes may not be reflected in future email correspondence regarding your order.

4. Delivery

a. Please take care to ensure accuracy when entering the delivery address for your order. Unfortunately, we are unable to redirect parcels once they have left our office. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave Innovative Eye Care’s office within 2 business days. Orders for out of stock items will be sent within 2 business days of their arrival at our office from our suppliers.

Delivery Within Australia

c. Toll Priority Service guarantees next day delivery for orders placed before 12pm on a business day, and before 12pm on the next business day following a weekend, public holiday or public holiday. This service is restricted to Australian delivery addresses and where the items are in stock.

d. Eye Solutions online store delivers to Australian addresses using the Toll Priority network. Delivery times quoted on our website refer to the time to deliver after the parcel has left our office, and have been supplied by Toll Priority. ( http://www.tollgroup.com/all-tools)

e. The 'No signature Required' service allows Toll Priority to leave the parcel in a secure location if a signature cannot be obtained for delivery. Please note that the NSR service may not be available to buildings with a security entrance. In these cases, a card will be left with instructions. We cannot accept responsibility for parcels lost or damaged where the item has been left NSR as requested.

f. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.

h. Please check the delivery address carefully, as parcels cannot be redirected once in transit.

g. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.


Additional Delivery Charges

On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.

Where orders contain items that are 'ready to deliver' and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.

Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.

5. Secure Payments

a. We accept the following payment methods:

Eye Solutions Online Store / eyesolutions.com.au - Visa, Mastercard, American Express.

Phone our office at (08) 8231 9341 -  Credit Card.

b. We regret that we are unable to process sales on account, nor accept payment via direct bank deposit.

c. Payment is taken at the point of dispatch, when all items in your order are confirmed as available. Where you nominate to partially fulfill your order the payment will also be partially split across the two shipments. All orders either partially or fully fulfilled will not be dispatched until payment has been received.

d. To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by Stripe.

e. Details about our partner, Stripe can be found at https://stripe.com/au.

f. As there is sometimes a delay between placing your order and payment being taken, we appreciate that funds may not be available at the time your order is ready to be dispatched. Australian customers will receive an email requesting another method of payment. Your items will be held aside for you for 5 business days, before the order is cancelled. International customers will receive an email advising that the order has been cancelled at the time the payment is declined.

g. By placing an order, you are offering to purchase items from us on and subject to the Terms of Service contained herein. The Eye Solutions online store may accept or reject this offer at its discretion at any point up until the order is dispatched. For example but not limited to, if the payment method appears fraudulent or the items are being purchased in commercial quantities. We reserve the right to cancel the Customer Account.

h. In the event that a Stripe order is cancelled, the Stripe pre-authorisation will be voided.

6. Returns, Refunds & Exchanges

Australian Deliveries / Returns.

a. We will refund, credit or exchange products in original sale condition on presentation of the original sales receipt.

b. Please contact us on (08) 8231 9341 or by email help@eyesolutions.com.au within 14 days of receipt of your order, to advise of faulty, incorrect or omitted items and to arrange a replacement or refund prior to posting your return.

c. Delivery and packaging charges are not refundable for change of mind refund. Additional delivery charges will apply for exchanges.

d. Please send your return, including a copy of your receipt and a note with your instructions to:

Innovative Eye Care

Bray House, 60 Hutt Street 

Adelaide SA 5000



7. Feedback

a. We welcome feedback and attend to all feedback and complaints promptly. For your own protection and security, please do not send your credit card details via a web form or email communication.

b. You are invited to provide product reviews to assist other customers in their purchasing decisions. Product reviews will be moderated prior to publishing and may be edited or removed as per the Innovative Eye Care Online Terms and Conditions.

8. Privacy

Our privacy policy, which sets out how we will use your information, can be found at innovativeeyecare.com.au. By using this website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.