Returns Policy for Sunglasses

Thank you for shopping with us! We hope you love your new sunglasses. However, if you need to return or exchange your purchase, please review our returns policy below:

1. Eligibility for Returns

  • Return Window: You may return sunglasses within 30 days from the date of delivery.
  • Condition: The sunglasses must be in their original condition, unused, and with all original tags, packaging, and accessories intact.
  • Non-Returnable Items: Customised or personalised sunglasses, final sale items, and items marked as non-returnable at the time of purchase cannot be returned.

2. How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer service team at support@eyesolutions.com.au or call (08) 8231 9341. Provide your order number, the reason for the return, and any relevant details.
  2. Return Authorisation: Our team will provide you with instructions on how to return your sunglasses.

3. Return Shipping

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Shipping Method: Please use a trackable shipping service or purchase shipping insurance. We are not responsible for lost or damaged returns.

4. Processing Your Return

  • Inspection: Once we receive your returned sunglasses, we will inspect them to ensure they meet our return criteria.
  • Refunds: If the return is approved, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

5. Exchanges

  • Availability: We currently offer exchanges only for defective or damaged items. For exchanges, please follow the same process as outlined for returns and contact our customer service team to arrange the exchange.

6. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will provide a prepaid return label and arrange for a replacement or refund as appropriate.

7. Refund Processing Time

  • Refund Timeframe: Once we receive and process your return, please allow up to 10 business days for the refund to be credited to your account. Processing times may vary depending on your bank or payment provider.

8. Contact Information

For any questions or concerns regarding returns, please contact our customer service team:

  • Email: support@eyesolutions.com.au
  • Phone: (08) 8231 9341
  • Hours of Operation: 9am to 5pm Monday to Friday

9. Changes to the Returns Policy

We reserve the right to update or modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation. We are committed to ensuring you have a pleasant shopping experience and will do our best to assist you with any returns or exchanges.